StopWatt customer service

How do I reach StopWatt customer service?

The fastest way to reach the official StopWatt team is through the /contact page. Include your order number if you already have one — it helps support locate your order and respond faster.

What can support help with?

• Questions about bundle sizing and device placement before you order.
• Order status, dispatch timing, and shipping/tracking issues — see tracking and delivery for the basics first.
• Starting a return within the 60-day money-back guarantee window.
• General questions about how the device works and what it does and doesn't do.

Returns and the 60-day guarantee

Every order, regardless of bundle size, is covered by a 60-day money-back guarantee on the purchase price. To start a return, contact support via /contact within 60 days of delivery and they'll walk you through next steps.

Every order from this official store includes free worldwide shipping and a 60-day money-back guarantee on the purchase price.

Before you contact support

• Check your confirmation and shipping emails first — many order and tracking questions are answered there.
• Have your order number handy, if available, to speed things up.
• For device placement questions, see the how it works guidance on this site for general recommendations.
• For bundle sizing before you buy, check the pricing table and choose based on your home size.

How to word your support request

1. 1

   State the issue in one line

   For example: "Tracking hasn't updated in 6 days" or "I'd like to start a return."

2. 2

   Include your order number

   Found in your confirmation email; this is the single fastest way to speed up a reply.

3. 3

   Add relevant detail

   Delivery address, bundle size, or the date you ordered, as relevant to your question.

4. 4

   Submit through /contact

   That is the only official support channel for this store.

What to expect after reaching out

Support responds to inquiries submitted through /contact directly. Response times can vary with volume, so include as much detail as possible (order number, issue description) in your first message to avoid back-and-forth.

"What if I bought from a marketplace, not this store?"

Haven't ordered yet?

If you're still deciding, support can help with sizing questions before you buy. When you're ready, see current pricing on StopWatt bundle pricing or go straight to buy StopWatt from the official store.