StopWatt customer service

How to reach support

The fastest way to reach the official StopWatt team is through the /contact page. Include your order number if you already have one — it helps support locate your order and respond faster.

What support can help with

• Questions about bundle sizing and device placement before you order.
• Order status, dispatch timing, and shipping/tracking issues.
• Starting a return within the 60-day money-back guarantee window.
• General questions about how the device works and what it does and doesn't do.

Returns and the 60-day guarantee

Every order, regardless of bundle size, is covered by a 60-day money-back guarantee on the purchase price. To start a return, contact support via /contact within 60 days of delivery and they'll walk you through next steps.

Every order from this official store includes free worldwide shipping and a 60-day money-back guarantee on the purchase price.

Before you contact support

• Check your confirmation and shipping emails first — many order and tracking questions are answered there.
• Have your order number handy, if available, to speed things up.
• For device placement questions, see the how-it-works guidance on this site for general recommendations.

What to expect after reaching out

Support responds to inquiries submitted through /contact directly. Response times can vary with volume, so include as much detail as possible (order number, issue description) in your first message to avoid back-and-forth.