StopWatt complaints, addressed honestly

"The savings claims are exaggerated"

Agreed, when it comes to claims made in some third-party ads. No plug-in power-factor device can guarantee a fixed percentage cut on a US residential kWh bill, because home meters generally bill real power, not reactive power. See our full explanation on does StopWatt really work. This store publishes no savings percentage anywhere, including here.

"My electric bill did not change after I installed it"

That is a realistic outcome in homes with mostly resistive loads (electric ovens, baseboard heat, incandescent lighting) or modern, well-wired construction. It is exactly why the guarantee exists: test it for a full billing cycle by comparing kWh, and return the units within 60 days if you see nothing worth keeping.

Homes with heavier motor loads, older wiring, or long-running pumps and compressors are more likely to notice a difference; see does StopWatt really work for the detailed breakdown by home type.

"I bought from a site that disappeared or used a fake celebrity endorsement"

Look-alike checkout pages and fabricated endorsements are the biggest real risk in this product category; see our page on the Shark Tank claim. Orders placed on those sites are outside our control and outside our guarantee. Buy on this domain, getstopwatt.net, to be covered by the policies published here. See where to buy for how to tell official from unofficial listings.

"Support never replied to my email"

If you ordered from this official store, reach us at support@getstopwatt.net with your order number and we will respond during US business hours. Orders placed through other sellers or marketplaces must be handled by those sellers directly; we cannot service an order we did not fulfill.

"It seems too simple to actually do anything"

Power-factor correction is genuinely simple to use and genuinely real as a technology; it is standard practice in industrial electrical systems. The honest debate is about the size of the benefit inside a home billed for real power, not whether the underlying physics exists. Read how StopWatt works for the full mechanism.

"The price is different everywhere I look"

"I want a refund and I'm not sure how"

Email support@getstopwatt.net with your order number within 60 days of delivery. We will send return instructions, and refunds are issued to your original payment method once the return is received. Full detail is on our shipping and returns and warranty and guarantee pages.

If you have not ordered yet and want the lowest-risk way to test it, review StopWatt bundle pricing or buy StopWatt from the official store; the guarantee applies from day one.