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StopWatt

Support

Contact StopWatt support

Real support from the team that ships your order, not a marketplace message queue. Email support@getstopwatt.net with your order number and we will reply during US business hours. This page covers what to include for the fastest answer and where to find self-serve answers on order status, returns, and tracking.

By the StopWatt official store teamUpdated

  • 60-day money backTest it for a full billing cycle
  • Free worldwide shippingShips in 1–2 business days
  • Secure checkoutEncrypted card processing
  • Human supportReal people, real replies

Quick answer

Email support@getstopwatt.net with your order number and checkout email in the first message. We reply during US business hours, Monday to Friday, and a complete first message usually resolves the issue in one reply.

How do I contact StopWatt support?

Email support@getstopwatt.net. This inbox is answered by the team that stocks, ships, and refunds orders placed on getstopwatt.net, not a marketplace or affiliate account.

We reply during US business hours, Monday to Friday. Including your order number in the first message is the single fastest way to get a useful answer instead of a request for more information.

What should I include in my message?

  • Your order number, format SW-XXXXXXXX, found in your confirmation and shipping emails.
  • The email address you used at checkout.
  • A short, specific description of the issue.
  • A photo of the item and packaging if it arrived damaged, wrong, or defective.
  • Your shipping address if the request involves a delivery or address correction.

What are the common request types?

RequestWhat to includeWhere to also check
Where is my order?Order number, checkout emailTracking and delivery
I want to return an itemOrder number, delivery date, reasonShipping and returns
Item arrived damaged or wrongOrder number, photo of item and boxWarranty and guarantee
Change or cancel an orderOrder number, requested changeEmail us before dispatch, within 1-2 business days
Installation or setup questionOutlet type, device modelInstallation guide
I bought from another sellerWhere you purchasedContact that seller directly; see where to buy

How fast will I get a reply?

We answer support email during US business hours, Monday to Friday. Messages sent on weekends or US holidays are answered the next business day.

Including your order number and a clear description on the first message usually means your issue is resolved in a single reply, rather than a back-and-forth for missing details.

Where is my order and how do I track it?

Orders dispatch within 1-2 business days, and a tracking link is emailed automatically once your parcel ships. If tracking has not updated and your expected delivery window has passed, email us with your order number.

Full delivery windows by region are on shipping and returns, and step-by-step tracking help is on tracking and delivery.

How do I start a return or report a damaged item?

  • Returns: email support@getstopwatt.net with your order number within 60 days of delivery to receive the return address.
  • Damaged or wrong item: email within 14 days of delivery with a photo, and we ship a replacement at no cost.
  • Refunds are issued to your original payment method once a returned item arrives; see full steps on shipping and returns.

What if I bought StopWatt somewhere other than this site?

We can only service orders placed on getstopwatt.net

If you purchased from a marketplace listing or another website using the StopWatt name, contact that seller directly for support and returns. Our pricing, support, and 60-day guarantee only apply to orders placed on this official store. See where to buy for how to confirm you are ordering from us.

Do you offer phone support?

Support is handled by email at support@getstopwatt.net so every request has a written record of your order number, photos, and our responses, which makes returns and replacements faster to process accurately.

What if I haven't ordered yet and have a pre-purchase question?

Email us or check our detailed pages first: how it works explains the technology, specifications covers device details and home-size fit, and does StopWatt really work gives an honest answer on expected results.

Every order is backed by a 60-day money-back guarantee and free worldwide shipping, so if you are on the fence, you can buy StopWatt from the official store or check StopWatt bundle pricing with low risk.

60DAYS

60-Day Money-Back Guarantee

Test StopWatt for a full billing cycle. Return it within 60 days of delivery for a refund of the purchase price.

Issued by the official StopWatt store · Refund of the purchase price

Frequently asked questions

What is the fastest way to contact StopWatt support?
Email support@getstopwatt.net with your order number and checkout email in the first message. We reply during US business hours, Monday to Friday, and a complete first message usually resolves the issue in one reply.
Do you have a phone number for support?
Support is handled by email only, at support@getstopwatt.net, so every request has a clear written record for order and return processing.
How long does support take to respond?
Replies go out during US business hours, Monday to Friday. Messages sent on weekends or holidays are answered the next business day.
What information should I include when I email support?
Your order number (format SW-XXXXXXXX), the email used at checkout, a short description of the issue, and a photo if the item arrived damaged or wrong.
How do I check my order status or tracking?
A tracking link is emailed automatically once your order ships, typically within 1-2 business days. See tracking and delivery for troubleshooting if it hasn't updated.
How do I request a return or refund?
Email support@getstopwatt.net with your order number within 60 days of delivery. We'll send the return address, and your refund is issued once the item arrives back with us.
What if my item arrived damaged?
Email us within 14 days of delivery with a photo of the item and packaging plus your order number, and we ship a free replacement.
Can you help with an order I placed on Amazon or another site?
No. We can only service orders placed directly on getstopwatt.net. Contact the seller you purchased from for support on that order.

Keep reading on the official StopWatt site

Ready to order? Buy StopWatt direct or compare StopWatt bundle pricing.

Order direct from the official store

Ready to try StopWatt risk-free?

Pick the bundle that matches your home size, then complete your order securely on this page — no redirects, no account required.

Sizing rule of thumb: one device per 800–1,200 sq ft, so most homes over 1,500 sq ft use the 3-device bundle.

Checkout — 3 Devices

$105.84

Visa acceptedMastercard acceptedAmerican Express acceptedDiscover acceptedApple Pay acceptedGoogle Pay accepted Encrypted
  • Charged onceOne-time payment, no subscription
  • Dispatch1–2 business days, tracked
  • 60 daysReturn for a refund, no questions
  • Real supportsupport@getstopwatt.net

Prices in USD. The bundle price shown is the full discount — there is no code to hunt for. Add-ons available only here: add 1 extra stopwatt and 3-year replacement protection.